Refund, return & cancellation policy
Table of Contents
Red Box Shopping operates a 7-day general refund policy during which time you must MAKE any claim for refund. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Specifically, refunds will be processed for the following:
- Expired Items with a “use by” date that were less than one month past the purchase that were not specifically advertised as being “close dated”.
- Non-Expired items in opaque packaging that are found to be in expired, inedible or unusable condition on opening.
With the exception of the preceding clause 2, in order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do NOT accept returns or provide refunds due to reasons of shopper error or buyer remorse.
A few items are exempt from being returned. The current list of exempt goods is:
- Perishable food or grocery items
- Intimate or sanitary goods products
- Personal hygiene Items
- Prescription Pharmacy items
- Non-prescription Pharmacy items
Items should be clearly labeled “FOR RETURN: and sent/delivered to:
Red Box Shopping
1 Ficus Court
Brighton, Saint Michael
Barbados BB 12501
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days. You will be alerted when we have refunded your card.
Late or missing refunds
If for some reason, you haven’t received a refund:
- Check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted and unfortunately, we have no control over the length of this process.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you have received a damaged or defective item and need to exchange it for the same item, contact us and send your item to: 1 Ficus Court, Brighton, 08, BB12501, Barbados.
To return your product, you may mail your product to: Red Box Shopping 1 Ficus Court, Brighton, BB12501, Barbados.
You will be responsible for paying for the shipping cost of returning your item. Shipping costs are non-refundable.
If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to assume responsibility for the non-receipt of shipped items.
Order Cancellation & Refund
You may cancel your order without penalty at any point before it is dispatched from our warehouse for delivery.
If your order is cancelled after it has left our warehouse, you may be charged a $15.00 delivery fee.
Depending on the nature of your cancellation, we will refund the full purchase price of the item or the purchase price less any applicable payment transaction or penalty charges. Refunds will ONLY be to the card from which the purchase was made.
Where there is a cancellation, we will process your refund within 24 hours and inform you when it has been completed. Please note that once we have processed your refund, we do not control and so are not responsible for settlement to your card account.
If your ordered is cancelled due to a fault on our part, we will refund the full purchase price, including any delivery fees. We will also absorb the cost of any payment transaction charges.
If your order is cancelled due to no fault on our part, you will be refunded the purchase price less a $15,00 delivery fee and any payment charges associated with the transaction.
How to Cancel
- Log into your Red Box Account.
- Click on Pending Order
- Click “Cancel”.
- You will receive an email confirming that your order has been cancelled.